Handbook
The handbook in front of you is the result of analysis of best practices that we managed to iden-tify in the municipalities of Centar Sarajevo and Reggio Emilia. This compilation of experiences and solutions aims to serve as a guide and a source of inspiration for you, in order to improve practices in the areas of citizen participation and digitalization, but also in other areas under the jurisdiction of local governments in Bosnia and Herzegovina.
This project is the result of successful cooperation between IREI and our partners from Italy. Dur-ing two mutual visits, representatives of both local governments had a unique opportunity to share their valuable knowledge and experience in the areas of citizen participation in decision-making and digitalization of public administration. As part of these visits, numerous meetings were held with representatives of services, public companies and other organizations related to municipalities, which enabled the creation of this handbook.