This handbook is the result of an analysis of the best practices that we have managed to identify in the municipalities of Centar Sarajevo and Reggio Emilia, Italy. This compilation of experiences and solutions aims to serve as a guide and source of inspiration for you, in order to improve practices in the areas of citizen participation and digitalization, but also in other areas under the jurisdiction of local governments in Bosnia and Herzegovina.
This project is the result of successful cooperation between IREI and our partners from Italy. During two mutual visits, representatives of both local governments had a unique opportunity to share their valuable knowledge and experiences in the areas of citizen participation in decision-making and digitalization of public administration. Within the framework of these visits, numerous meetings were held with representatives of services, public enterprises and other organizations related to municipalities, which enabled the creation of this handbook.